Pandoyo Cloud Support Portal

Centralized system for handling support requests, monitoring alerts, and operational incidents (NOC/SOC).

What you can do here

  • Support Requests — general/internal questions and tasks.
  • Monitoring Alerts — automated events processed from NMS Tools
  • NOC Incidents — network-related issues (routing, connectivity, VPN).
  • SOC Incidents — security-related events and investigations.
Restricted Area
This portal is intended for authorized Pandoyo Cloud team. Unauthorized access is prohibited and may be logged.

Good to know

  • Auto-responses are customized per department; monitoring alerts may auto-close after processing.
  • Time zone: Asia/Jakarta. SLA timers reflect local time.
  • Agents sign in at /scp.

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